Response

We can support your organisation directly during a crisis event, including advising your team, supporting your employees in the field or guiding on community outreach efforts.

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Advisory services

When the stakes are high, it’s worth getting a second opinion.

If a crisis event affects your organisation, you can contact us for advice. You may just need to bounce ideas around over the phone. Or we can send one of our experienced crisis professionals to your location to work with your team directly.

We can provide additional context and insight, helping you to see the event from different perspectives. Timely advice can be invaluable for promoting rapid recovery, avoiding pitfalls and reducing the risk of any negative impact on the value and reputation of your organisation.

Field support services

We can provide direct support to your people in the field.

If a crisis affects your organisation in a remote locality, we can send experienced professionals into the field to support you.

We can advise local managers, set up communications, get hold of resources (food, fuel, etc.) and help with repatriation or evacuation.

Just having us there demonstrates your commitment to the welfare and safety of your expatriates, travellers and local employees.

Post crisis surveys

Independent advice from experts on the ground.

We can place an independent expert on the ground in the immediate aftermath of a crisis to give you first-hand updates on the situation, making your planning easier.

You can ask us to gather specific information – exact locations of protests, hotel security arrangements, the extent of flood or earthquake damage, whether local airports are open, as well as gauge the sentiment on the ground and help you benchmark your responses against those of other companies in the area.

Help your community

Provide meaningful support to your local community in times of crisis.

We can work with you to develop strategies for helping your local community, or even your country, after a major crisis – donating to the right agencies, sending people and equipment to affected areas, allowing people to shelter in your facilities, giving people access to your Wi-Fi network, etc.

Community outreach after a crisis has obvious PR benefits and will broaden your organisation’s influence. But effective outreach takes planning and a pragmatic approach to risk management. We’ll help you review your capabilities, identify opportunities and focus support where it’s needed most – and in a way that doesn’t expose your organisation, employees or resources to unnecessary risks.