Training

We offer a range of workshops and experiential learning modules designed to assist you to build your organisation's crisis response capabilities.

Contact us now

Crisis Response Workshops

Hands-on workshops designed to build the technical skills of Crisis Response Teams.

Crisis Response Fundamentals

Our Crisis Response Fundamentals Workshop focuses on the basics of crisis management including preparation, initial and ongoing response, information management, resource management and communication.

We share unique tools, processes and insights designed to enable your Crisis Team to perform at optimal levels during a crisis.

Our trainer will draw from years of experience, including lessons learned and case studies from a range of actual crisis events.

At the end of the training session, participants will engage in a short scenario designed to put their new knowledge into practice.

Duration: 3 hours

Advanced Crisis Response Techniques

Our Advanced Crisis Response Techniques Workshop builds on the Crisis Response Fundamentals Workshop, focusing on leadership and decision-making.

Workshop participants will learn how to make decisions in complex situations where the information environment is confusing and often assymetric. Participants will also learn how to structure and prioritise their actions, which is an essential skill in a complex crisis.

Whis workshop will bring the knowledge and capability of your team to a new level.

Duration: 3 hours

Experiential Learning Workshops

Specialised training designed to build capability through small-scale simulation activities.

Security Operations Centre Operator Workshop

With many organisations relying on SOCs to provide frontline response, this workshop seeks to build the competence of SOC operators in the handling critical events.

During this workshop, SOC operators participate in short scenario-based activities. Each activity is designed to place the individual in a non-routine situation where they will need to not only follow existing procedures, but also apply their initiative and problem-solving skills.

Operators will be debriefed after each interaction, and will have the opportunity to repeat interactions where there is learning benefit in doing so.

Duration: 1 day

Supporting Next of Kin Workshop

In a major crisis event, organisations will need to communicate with and support the families of their employees.

This workshop consists of a mix of theory training and short interactive scenarios designed to give human resource managers and communications specialists the knowledge and experience to effectively communicate with and support employees and their families during and after a major crisis.

Participants will learn the optimum time to communicate, the most suitable means of communication, and how to select the right people to make contact.

All participants will have the opportunity to develop messages, speak to family members over the phone, and speak to family members face-to-face.

This is a highly dynamic and engaging workshop. As we rely on actors to role play in the scenarios, we need a minimum of two week's notice to prepare for this workshop.

Duration: 1 - 2 days

Incident Workshops

Practical workshops that prepare you to respond more effectively to specific incidents.

Responding to Traveller Emergencies Workshop

This workshop is designed to enable your Crisis Response Teams or Security Operations Centre staff to be able to respond effectively to traveller emergencies.

During this workshop, we will discuss a number of different traveller emergencies, and how to respond effectively to each of them.

Participants will have the opportunity to respond to 'first call' situations, where they will receive a call from a traveller in crisis.

Duration: 3 hours

Responding to Terrorist Attacks Workshop

This workshop is designed to enable your Crisis Response Teams to be able to respond effectively to a terrorist attack that impacts your organisation.

During the workshop we will break down your response into stages, providing a consistent and thorough approach to ensuring the life safety of your employees.

The workshop will include short simulated engagements with employees impacted by terrorist attacks.

Duration: 3 hours

Responding to Natural Disasters Workshop

This workshop is designed to enable your Crisis Response Teams to be able to respond effectively to a natural disaster that impacts your organisation.

Participants will learn how to anticipate different situations within a natural disaster, and develop action plans to protect life, facilities, operations and reputation.

This workshop also focuses on how teams can operate effectively in resource-scarce situations.

Duration: 3 hours

Why choose us

We are experienced trainers with real-world experience.

Our trainers have many years of experience running workshops and responding to crisis events. As such, they are highly experienced and have a wealth of knowledge and experience to share. We incorporate lessons from incidents we’ve actually been involved in, which brings an important layer of context to our training workshops.

We've worked with some of the world's leading companies, and have experienced a range of approaches to crisis management. As a result of this experience, we can bring new insights to your organisation.