Books designed to support you to build your organisation's crisis response.

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The Crisis Response Handbook

28 February 2021 · 218 pages · $18.95

The Crisis Response Handbook explains how to prepare for, and respond to, crisis events.

This handbook first explains how to build and maintain a robust crisis response capability. Without having a strong foundation in place—including teams, policies, plans and preparedness—an organisation won’t be able to respond to a crisis.

From there, the handbook focuses on how to effectively respond to a crisis event. The last chapter shares techniques and ‘best practices’ learned over 20 years of practicing crisis response.

Written specifically for people who are members of Crisis Response Teams, this handbook provides you the processes, tools and techniques essential to be able to successfully respond to a crisis.

Also sold in a bundle. See below.

The Crisis Simulation Handbook

31 January 2021 · 433 pages · $28.95

The Crisis Simulation Handbook explains how to plan, design and deliver world-class crisis simulation exercises.

This handbook is a technical reference for professionals, breaking down the processes of exercise planning, design and delivery.

Chapter 1 introduces the concept of crisis simulation exercises and the essential role they have in building a crisis response capability.

Chapter 2 focuses on planning, sharing insights on how to plan and schedule crisis simulation exercises either as a consultant or within your own organisation.

Chapter 3 gets into detail regarding exercise design, explaining how to model crisis team interactions, select a workable scenario, break down the scenario into situations, build the exercise storyboard and write the exercise script.

Chapter 4 breaks down the different aspects of delivering a crisis simulation exercise, revealing insights into key roles, exercise briefings, facilitation and managing interactions.

Chapter 5 focuses on what happens after an exercise, including evaluations and reports. We also go into depth regarding team performance.

Written specifically for crisis managers and consultants working in an international context, this handbook provides insights into how to successfully design and deliver crisis simulation exercises in cross-cultural contexts.

Also sold in a bundle. See below.

The Crisis Bundle

$42.95 (total if sold separately $47.90)

This bundle includes The Crisis Response Handbook and the Crisis Simulation Handbook.

All handbooks in this bundle are in PDF format.